Beneficiary Engagement Toolkit

Learning Systems for Accountable Care Organizations
Publisher: Baltimore, MD: U.S. Centers for Medicare & Medicaid Services
Nov 21, 2019
Nazihah Siddiqui, Sonya Streeter, Ethan Jacobs, and Tessa Kieffer

Key Findings:

  • This toolkit explores how ACOs and ESCOs: 1) engage beneficiaries in ACO governance, 2) elicit beneficiary and family feedback, 3) support beneficiaries in self-care management, 4) enhance beneficiary communication in the clinical setting, and 5) communicate with beneficiaries about the ACO as a value-based care organization.

This is the second toolkit in a broader series that will explore different aspects of how ACOs operate to provide value-based care. This toolkit describes a variety of strategies used by ACOs to engage beneficiaries in the ACO and to manage their own care. ACOs can empower beneficiaries to see the organization as a trusted partner in improving their health by fostering transparent communication with care team members, listening to patients’ perspectives, and sharing written products and digital tools with them.


Learning Systems for Accountable Care Organizations


U.S. Department of Health and Human Services, Center for Medicare & Medicaid Innovation

Time Frame


Senior Staff

Nazihah Siddiqui
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Sonya Streeter
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