Centers for Dialysis Care's Patient Advisory Committees (Case Study)
Learning Systems for Accountable Care Organizations
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Associated Project
Learning Systems for Accountable Care Organizations
Prepared for:
U.S. Department of Health and Human Services, Center for Medicare & Medicaid Innovation
Key Findings
Anecdotal feedback from staff and patients reflect that PACS have meaningfully and positively influenced the experience of care. Recommendations from the PACs have also resulted in significant updates to CDC’s dialysis unit safety training and dialysis equipment as well as improvements to the intake processes.
This case study describes how the Centers for Dialysis Care (CDC) created patient advisory committees to proactively address its patients’ concerns and improve the delivery of care. The committees provide a forum for patient and staff representatives to collaboratively address opportunities for improving care within the dialysis units. CDC has made multiple changes to these units as a result of insight gleaned from the committees, such as new dialysis chairs to improve the patients’ experience of care and enhanced security for the building entrance. Patients have shared their appreciation for not only the opportunity to raise their concerns with staff during committee discussions but also CDC’s responsiveness to these concerns.
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