Measuring Patient Experience During the Covid-19 Pandemic and Beyond

Publisher: COVID-19: Annals of Family Medicine (online ahead of print)
Jun 22, 2020
Authors
Brianna D. Sullivan, Karen Bogen, Nancy Duda, and Deborah N. Peikes

Traditional patient experience measures may not fully capture the changes quickly transpiring in patient care due to COVID-19. This paper presents a questionnaire that could be a helpful starting point. The questionnaire addresses topics such as telehealth and non-visit-based care; care by non-physicians; discussion about end-of-life preferences, domestic violence, social health needs; and primary care follow-up after acute care.

Survey instrument.

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Brianna Sullivan
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Nancy Duda
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Karen Bogen
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Deborah Peikes
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