COVID-19 Scalable Services

COVID-19 Contact Tracing and Case Investigation

Prevent the spread of COVID-19 and guide those at risk of infection with Contact Tracing and Case Investigation

Contact tracing is an essential part of a comprehensive and integrated public health and human services response. Paired with testing and isolation efforts, contact tracing will help minimize the virus’s resurgence, reduce mortality rates, relieve overloaded health systems, safely re-open schools and businesses, facilitate economic recovery, and restore vibrant community connections. Effective implementation requires using various methods to collect data, creating strong linkages between tracing efforts and existing public health and social services, and building bandwidth for follow-up activities as well as clear and transparent public communication.

Tips for Establishing an Effective COVID-19 Contact Tracing Program (pdf)

We provide deep subject-matter expertise in monitoring epidemics, including experience in COVID-19 and H1N1 contact tracing. Our team of experts brings international epidemiological experience and lessons learned from prior H1N1 efforts, as well as an understanding that contact tracing requires a wide range of skills in addition to data collection. Our staff’s involvement with the Massachusetts COVID-19 Community Tracing Collaborative (CTC) has uncovered critical operational lessons helping to develop their full-systems vision of the surveillance, reporting, and data flow processes. Working hand in hand with the state and local officials involved in the CTC, we understand the importance of supporting local boards of health, co-creating solutions, and building both the human and technological systems needed to reach vulnerable populations and address the crisis.

We are evidence-based and human-centered. Successful contact tracing means accounting for the complexity of people’s lives and the social networks and support structures integral to their well-being. We understand that when people are sick, scared, and worried about their ability to provide for themselves and their families, open and honest disclosure can be difficult. Our multi-lingual, culturally competent interviewers are highly trained do more than simply collect accurate and complete data. We use practices informed by behavioral science – skills that are crucial to building trust and confidence to ensure interviewees fully engage in the process.

We are industry leaders in secure and reliable data collection. We’ve combined decades of data collection experience with emerging digital tools to create a highly reliable, intelligent, automated, and secure technology solution for contact tracing. We design our protocols and instruments to minimize burden while optimizing hard-to-reach populations in an effective manner. Our expertise in cleaning and organizing data from disparate sources allows you to surface and tap imperative insights. Importantly, we rigorously train our teams in the safe and proper handling of personal information and sensitive data, and we employ stringent processes and safeguards to secure and protect the data we collect and maintain.

We specialize in operationalizing high-stakes, rapidly evolving efforts. We stand ready with expertise in managing large, operationally complex efforts, as well as tailored solutions for smaller initiatives. Our global epidemiological work, combined with our involvement in current COVID-19 contact-tracing efforts in Massachusetts, brings important lessons learned to your response.

When you partner with Mathematica, we will work side by side with you every step of the way to anticipate new challenges, develop solutions, and implement dashboards and other tools to track progress in real time.

Contact Sule Gerovich to progress together against COVID-19.

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Fact Sheets

Key Elements of Mathematica’s Contact-tracing Approach

Contact tracing is an essential part of a comprehensive public health and human services response to the pandemic. To be effective, contact-tracing programs must respond to the unique circumstances of state and local jurisdictions, integrating behavioral science approaches, cutting-edge technology, innovative data collection and analytics, and stringent information security practices. Learn more about our approach in our fact sheets. 

Download Fact Sheets
COVID-19 Scalable Services

Progress is best made together.

Learn how you can partner with Mathematica to scale response to COVID-19, guide recovery, and build resilience. Working together, you’ll be well-prepared to make quick, evidence-based decisions that are responsive to your unique circumstances.

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Partners in Progress

Sule Gerovich

Sule Gerovich

Director, Health Program Improvement

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