Administering Work-Related Requirements Across Human Services Programs: Service Delivery Approaches

Part of the EMPOWERED study, this brief examines approaches for providing employment-related services to participants to help them meet the work-related requirements of Temporary Assistance for Needy Families (TANF), the Supplemental Nutrition Assistance Program (SNAP), and the public housing program. The study found two primary approaches: (1) in-house service delivery, whereby human services program staff provide employment and training-related services directly to program participants, and (2) contracted service delivery, whereby employment and training-related services are delivered solely by providers outside of the human services agencies, such as the public workforce system or community-based providers. This brief describes these approaches, their associated trade-offs, and considerations for implementing services to fulfill work requirements.