To explore approaches to gathering family input, create practitioner-friendly resources to support programs in gathering and using family input, and engage TANF and child support programs in formative learning cycles to test and refine the resources.
Seeking feedback from families on how programs can better operate, improve services, and serve future families can create more effective and equitable social programs. However, TANF and child support program and policy environments can present some barriers to engaging families in program improvement.
U.S. Department of Health and Human Services, Administration for Children and Families, Office of Planning, Research, and Evaluation
In partnership with the Office of Planning, Research, and Evaluation (OPRE), the Office of Family Assistance, and the Office of Child Support Enforcement, Mathematica’s work includes:
- Understanding the current landscape of family input in human services program improvement. Mathematica researched how human services programs gather and use input from the families they serve to inform improvements to their programs. Through discussions with state, local, and Tribal program leaders, as well as scans of academic and nonacademic literature, Mathematica identified practices and examples from across the human services field that can inspire TANF, child support, and other human services program leaders and staff to engage families in program improvement.
- Developing a comprehensive toolkit of resources to support TANF and child support program leaders in engaging families in program improvement. Mathematica partnered with an Expert Workgroup consisting of members with diverse identities and experiences, including TANF and child support program staff and people with lived experience in these programs to conceptualize and develop the toolkit. Mathematica will continue to work with the Expert Workgroup throughout the course of the project.
- Formatively testing the toolkit with eight TANF and child support programs and refining the toolkit based on their feedback. Starting in 2023, Mathematica will provide coaching and technical assistance to program staff as they use the toolkit to plan and execute a program improvement initiative that includes family input. Based on the programs’ experiences using the toolkit and feedback gathered through coaching, interviews, and surveys, Mathematica will refine the toolkit.
Evidence & Insights From This Project
Gathering and Using Family Input to Improve Child Support and Temporary Assistance for Needy Families Services: Approaches from the Human Services Field
This brief describes current practices of human services programs for gathering feedback from families about their program, how programs infuse that input into program policies and service delivery, and program approaches to building trust with families throughout the feedback process.Learn More
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