Administering Work-Related Requirements Across Human Services Programs: Service Delivery Approaches
Exploring Measurement of Performance Outcomes and Work Requirements in Programs Promoting Economic Independence (EMPOWERED)
U.S. Department of Health and Human Services, Office of the Assistant Secretary for Planning and Evaluation
Part of the EMPOWERED study, this brief examines approaches for providing employment-related services to participants to help them meet the work-related requirements of Temporary Assistance for Needy Families (TANF), the Supplemental Nutrition Assistance Program (SNAP), and the public housing program. The study found two primary approaches: (1) in-house service delivery, whereby human services program staff provide employment and training-related services directly to program participants, and (2) contracted service delivery, whereby employment and training-related services are delivered solely by providers outside of the human services agencies, such as the public workforce system or community-based providers. This brief describes these approaches, their associated trade-offs, and considerations for implementing services to fulfill work requirements.
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