Part of the EMPOWERED study, this brief provides four key considerations for creating a framework of performance indicators that can align with program goals and be used across human services and work force programs. Key considerations include: (1) create a flexible framework of performance indicators from which programs can select those that best reflect their needs, services, and definition of progress toward self-sufficiency; (2) develop methods for setting performance targets that account for differences in program services; (3) align performance indicators of similar concepts and then create consistent definitions within those indicators; and (4) provide resources, guidance, or technical support that can promote accurate and consistent collection and reporting of performance indicators across programs.

About the EMPOWERED Study: Conducted on behalf of the Assistant Secretary for Planning and Evaluation (ASPE) at the U.S. Department of Health and Human Services (HHS), this study examines the use of performance measures, work requirements, and child support cooperation requirements across human services programs.