Pandemic-Era Innovations for the Future of Temporary Assistance for Needy Families Programs
In response to the COVID-19 pandemic, TANF programs:
- Found creative ways to administer and deliver program services virtually
- Worked to increase access to and use of technology among participants and staff
- Revised approaches to promoting participant engagement and accountability
Public health restrictions brought on by the COVID-19 pandemic forced TANF and other human services agencies to significantly change their workforce and service delivery models. These changes ushered in a wave of adaptations and innovations in how TANF programs operate, many of which could be sustained beyond the pandemic. This brief highlights themes related to innovations in use of technology and participant engagement.