Institutional Analysis of American Job Centers

Prepared For

U.S. Department of Labor

When Congress overhauled the country’s public workforce system by enacting the Workforce Investment Act (WIA) in 1998, its primary goal was to replace America’s fragmented patchwork of employment and training programs with a more streamlined and coordinated service delivery system.

 To that end, the WIA required the establishment of American Job Centers (AJCs), previously known as One-Stop Career Centers, to provide “one-stop shopping” for customers seeking employment information and access to jobs, training, and related services. To further knowledge about the public workforce system, the U.S. Department of Labor commissioned a comprehensive study of the institutional features of the AJC system. While a number of studies have focused on certain aspects of AJC services, there is a need to examine the key institutional features that define and shape the AJC system.

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Related Staff

Pamela Holcomb

Pamela Holcomb

Principal Researcher

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Linda  Rosenberg

Linda Rosenberg

Principal Researcher

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