The Workforce Investment Act of 1998 requires that, with certain exceptions, training services funded by the U.S. Department of Labor be delivered through the use of Individual Training Accounts, which participants can use to procure the training of their choice, so long as the program is on a state's list of eligible providers. In March 2000, 13 states and local areas received grants to support system development and encourage innovative approaches and practices. This report presents findings from the evaluation of these efforts, describing grantees' accomplishments, policies and practices they formulated, the process for selecting providers, and information available to customers to make training choices.