Pilot OSHA Citation Process Increases Employer Responsiveness (Brief)

Pilot OSHA Citation Process Increases Employer Responsiveness (Brief)

DOL Behavioral Interventions Project Brief
Published: May 31, 2017
Publisher: Princeton, NJ: Mathematica Policy Research
Associated Project

Behavioral Interventions for Labor-Related Programs

Time frame: 2014-2017

Prepared for:

U.S. Department of Labor


Greg Chojnacki

Samia Amin

Irma Perez-Johnson

Matthew Darling

Jaclyn Lefkowitz

Key Findings

Key Findings:

  • Changes to OSHA’s citation process informed by behavioral science increased employers’ rate of response to citations by 3.9 percentage points in Phase 1 and 5.4 percentage points in Phase 2. In Phase 2, employers under the new process were 4.4 percentage points less likely to be referred to the national office for debt collection.
This project brief summarizes findings from Mathematica’s behavioral insights study conducted for the U.S. Department of Labor’s Occupational Safety and Health Administration (OSHA).

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