Reliance Healthcare's Emergency Department Care Coordination Program
Evidence | Publications

Reliance Healthcare's Emergency Department Care Coordination Program

Learning Systems for Accountable Care Organizations
Published: Dec 30, 2020
Publisher: Baltimore, MD: U.S. Centers for Medicare & Medicaid Services
Health Delivery System Reforms Quality Improvement Advisory Services Technical Assistance Monitoring, Evaluation and Learning Performance Management Strategy Development
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Associated Project

Learning Systems for Accountable Care Organizations

Time frame: 2013-2020

Prepared for:

U.S. Department of Health and Human Services, Center for Medicare & Medicaid Innovation

Authors

Bess Fleischman

Natalie Graves

Sonya Streeter

Key Findings
  • Early data suggest the program is contributing to improved outcomes for beneficiaries, as the Reliance team can offer resources to bolster the care plan following the ED visit.
  • Reliance’s experience may be informative for ACOs and other health care organizations that are interested in building partnerships with external providers to coordinate care for their beneficiaries.

This case study describes how Reliance Healthcare, an accountable care organization (ACO) in Michigan, has partnered with emergency departments (EDs) to offer care coordination services that improve beneficiaries’ outcomes.

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