The Effects of Customer Choice: First Findings from the Individual Training Account Experiment

The Effects of Customer Choice: First Findings from the Individual Training Account Experiment

Published: Dec 30, 2004
Publisher: Washington, DC: Mathematica Policy Research
Download
Associated Project

Individual Training Accounts: Testing Models of Paying for Job Training

Time frame: 1999-2011

Prepared for:

U.S. Department of Labor, Employment and Training Administration

Authors

Irma Perez-Johnson

Jeffrey Salzman

Jessica Pearlman

This report presents early findings from the evaluation of the ITA experiment, which aims to provide federal, state, and local policymakers with information on the effectiveness of, and trade-offs inherent in, three different approaches to managing customer choice in Workforce Investment Act training programs. The approaches vary in (1) how a customer's spending is determined, (2) whether counseling is required or voluntary, and (3) how much local staff can restrict training choices. The approaches implemented had an influence on receipt of counseling and likelihood of receiving an ITA but limited impact on training choices.

How do you apply evidence?

Take our quick four-question survey to help us curate evidence and insights that serve you.

Take our survey