Under One Roof: Findings from the Understanding the Value of Centralized Services Study
OPRE Report #2022-241
Download
Clients
Key Findings
This report presents findings and adds to the literature on centralization through:
- Summarizing the existing literature and identifying topics for future research
- Documenting distinct service delivery approaches to centralizing services
- Highlighting the perspectives of individuals who access centralized services and the staff who provide centralized services
- Adapting a conceptual framework for centralization and applying it to concrete examples
The Office of Planning, Research, and Evaluation awarded a contract to MEF Associates and its subcontractor, Mathematica, to conduct the Understanding the Value of Centralized Services (VOCS) Study, starting in September 2020. The study is a broad inquiry to explore the advantages, disadvantages, and costs of centralizing services from the perspective of staff and clients. It synthesizes existing research on centralized services with new data collection on how three centralized community resource centers (CCRC) provide multiple services in a single location to support individuals and families with low incomes.
More like this from Mathematica
Efficiency Meets Impact.
That's Progress Together.
To solve their most pressing challenges, organizations turn to Mathematica for deeply integrated expertise. We bring together subject matter and policy experts, data scientists, methodologists, and technologists who work across topics and sectors to help our partners design, improve, and scale evidence-based solutions.
Work With Us