Under One Roof: Findings from the Understanding the Value of Centralized Services Study
This report presents findings and adds to the literature on centralization through:
- Summarizing the existing literature and identifying topics for future research
- Documenting distinct service delivery approaches to centralizing services
- Highlighting the perspectives of individuals who access centralized services and the staff who provide centralized services
- Adapting a conceptual framework for centralization and applying it to concrete examples
The Office of Planning, Research, and Evaluation awarded a contract to MEF Associates and its subcontractor, Mathematica, to conduct the Understanding the Value of Centralized Services (VOCS) Study, starting in September 2020. The study is a broad inquiry to explore the advantages, disadvantages, and costs of centralizing services from the perspective of staff and clients. It synthesizes existing research on centralized services with new data collection on how three centralized community resource centers (CCRC) provide multiple services in a single location to support individuals and families with low incomes.