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Aligning Federal Performance Indicators Across Programs Promoting Self-Sufficiency: Local Perspectives
- Local staff across the study programs generally agree that their programs share a common goal of improving self-sufficiency but the connection of their services to specific federal indicators, particularly those focused on employment, is varied.
- Local practices surrounding the collection and use of data in the three sites reflect the intentional use of indicators to track staff performance, client satisfaction and progress, and program performance that connect to the ultimate goals of federal measures.
- Local staff view differences in program requirements and the inability to integrate or simply share data as critical challenges to coordinating services or aligning performance measures across programs.
- Respondents in all sites found that engaging staff at all levels is important in the development and ongoing use of data to inform service delivery and program performance. In addition, building staff relationships across programs makes a significant contribution to the ability to share information and coordinate services.
Exploring Measurement of Performance Outcomes and Work Requirements in Programs Promoting Economic Independence (EMPOWERED)
U.S. Department of Health and Human Services, Office of the Assistant Secretary for Planning and Evaluation