Silver State ACO’s Provider Engagement Strategy (Case Study)
U.S. Department of Health and Human Services, Center for Medicare & Medicaid Innovation
Since launching this provider feedback strategy in 2014, SSACO has seen substantial improvments on some key measures, with an overall quality socre increase form 87.5 percent in 2015 to 90.2 percent in 2017.
This case study describes the strategy that the Silver State Accountable Care Organization (SSACO) developed to engage providers in quality improvement and increase its overall quality score. The ACO’s quality improvement team produces monthly scorecards, either at the practice or clinician level, based on the needs of the practice. Quality coordinators meet with practices each month and with individual clinicians each quarter to discuss the scorecard results, identify opportunities to improve quality, and develop specific quality improvement plans.