A Guide to Building or Expanding Centralized Intake Systems to Support Home Visiting Enrollment

A Guide to Building or Expanding Centralized Intake Systems to Support Home Visiting Enrollment

Published: Sep 11, 2026
Publisher: Mathematica

Associated Project

Understanding and Expanding the Reach of Home Visiting (HV-REACH)

Time frame: 2021–2025

Prepared for:

U.S. Department of Health and Human Services, Administration for Children and Families, Office of Planning, Research, and Evaluation

Clients

OPRE Logo

Authors

Abby Capella

Jill Spielfogel

Milena Raketic

Jessica F. Harding

Catherine Ayoub

Centralized intake systems, also called coordinated intake and referral systems, are one-stop entry points that screen families and connect them to services, including home visiting. This guide summarizes key decision points and considerations for state or local administrators who are developing, expanding, or enhancing these systems. It draws on examples from case studies of six centralized intake systems that match families with home visiting programs.

The guide can help state or local administrators: 

  • Learn what centralized intake systems do and what their key features are
  • Understand how these systems can be structured for different needs and contexts, resulting in a range of options 
  • Weigh options and considerations for designing, expanding, or enhancing the features of centralized intake systems using a series of worksheets

This guide is one publication from the Understanding and Expanding the Reach of Home Visiting (HV-REACH) project. See the HV-REACH project webpage for more resources on centralized intake systems or family engagement in home visiting. 

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