Using Centralized Intake Systems to Support Home Visiting Outreach and Referral
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Associated Project
Understanding and Expanding the Reach of Home Visiting (HV-REACH)
Prepared for:
U.S. Department of Health and Human Services, Administration for Children and Families, Office of Planning, Research, and Evaluation
Clients
Key Findings
- All six centralized intake systems were designed to streamline access to home visiting programs. They coordinate statewide or countywide referrals and screen families, and most use shared data systems to evenly allocate referrals across programs that have capacity.
- Staff at all six centralized intake systems cultivate referral partnerships with community organizations, medical providers, and statewide initiatives. Some receive large lists of potentially eligible families from Medicaid or screening efforts.
- Home visiting programs are important partners. They provide input on the matching rules and update the centralized intake system on capacity and referral status.
Centralized intake systems, also called coordinated intake and referral systems, are one-stop entry points that screen families and connect them to services, including home visiting. This report summarizes cross-site findings from qualitative case studies of six centralized intake systems that match families with home visiting programs. The report describes the features, strengths, and challenges of the systems; how the systems conduct outreach, screening, and referrals to support enrollment in home visiting services; and families’ experiences with the systems. The study findings can inform state or local administrators seeking to start or strengthen a centralized intake system and home visiting leaders wanting to learn how centralized intake systems could help them reach more families.
This report is one publication from the Understanding and Expanding the Reach of Home Visiting (HV-REACH) project. See the HV-REACH project webpage for more resources about centralized intake systems or family engagement in home visiting, including a report with a summary of each system: Case Study Summaries of Six Centralized Intake Systems That Promote Enrollment into Home Visiting.
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