Centralized intake systems, also called coordinated intake and referral systems, are one-stop entry points that screen families and connect them to services, including home visiting. This report contains detailed summaries of six centralized intake systems that match families with home visiting programs. Data were collected through qualitative case studies. Each summary describes the system’s (1) development and goals; (2) structure and operations; (3) process for conducting outreach, screening, and matching, and providing referrals to home visiting programs; (4) approach to documentation and data sharing; and (5) successes, challenges, and opportunities for improvement. The case summaries can inform state or local administrators seeking to start or strengthen a centralized intake system and home visiting leaders seeking to learn how such a system could help them reach more families.

This report is one publication from the Understanding and Expanding the Reach of Home Visiting (HV-REACH) project. See the HV-REACH project webpage for more resources on centralized intake systems or family engagement in home visiting, including a report that summarizes findings from across the six systems: Using Centralized Intake Systems to Support Home Visiting Outreach and Referral: Cross-Site Findings from Six Systems.