Building and Sustaining Partnerships to Support Centralized Intake Systems for Home Visiting
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Associated Project
Understanding and Expanding the Reach of Home Visiting (HV-REACH)
Prepared for:
U.S. Department of Health and Human Services, Administration for Children and Families, Office of Planning, Research, and Evaluation
Clients
Key Findings
- Key partners work together to develop and implement centralized intake systems.
- Governing agencies set the strategic direction, decide who manages daily operations, allocate funding, establish rules and priorities, and monitor performance.
- Home visiting programs help determine procedures for communicating about referrals, give centralized intake systems accurate information about the program to share with families, contribute to the rules for matching families to programs, and share information on capacity and referral status.
- Referral partners (such as healthcare providers) expand the reach of centralized intake systems.
Centralized intake systems, also called coordinated intake and referral systems, are one-stop entry points that screen families and connect them to services, including home visiting. This brief summarizes the role of partnerships in implementing and sustaining centralized intake systems that refer families to home visiting. It also discusses strategies to build and maintain those partnerships. The brief is based on case studies of six systems that match families with home visiting programs. It can inform administrators seeking to start or strengthen a centralized intake system and home visiting leaders who want to learn more about the role of home visiting programs within a centralized intake system.
This brief is one publication from the Understanding and Expanding the Reach of Home Visiting (HV-REACH) project. See the HV-REACH project webpage for more resources on centralized intake systems or family engagement in home visiting.
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