Technical Assistance Helps States Share Best Practices for Delivering Coordinated Care


People eligible for both Medicare and Medicaid—including low-income seniors and adults with disabilities—have some of the highest levels of need and the highest expenses of all beneficiaries. States are developing integrated programs to better coordinate the full range of medical, behavioral health, and long-term services and supports for these individuals. These programs use a wide range of approaches to make one entity accountable for the full continuum of an individual’s care needs, with the ultimate goal of creating a seamless patient experience.

Mathematica and our partners at the Center for Health Care Strategies and Infocrossing work with the Centers for Medicare and Medicaid Services (CMS) on the Integrated Care Resource Center (ICRC), a national technical assistance initiative designed to help states share and learn about best practices for delivering coordinated health care. ICRC staff prepare briefs and newsletters and conduct webinars and small group calls to help states learn from each other and become more familiar with relevant Medicare issues. Our technical assistance team coordinates with colleagues at CMS and participating states to facilitate peer learning, identify obstacles to integration, and develop collaborative solutions to advance new coordinated models of care.

Recognizing that states are at different stages of integration, ICRC offers a variety of technical assistance services, both one-on-one and in group settings. The resources on the ICRC website are continuously updated to reflect the lessons gleaned from on-the-ground experiences in developing integrated care programs.