Effective Case Management: Key Elements and Practices from the Field

Issue Brief
Publisher: Washington, DC: Mathematica Policy Research
Jun 30, 2011
Elizabeth Laird and Pamela Holcomb
This issue brief provides examples of key elements and practices for effective case management in the workforce system. It provides examples of state and local tools, processes, and policies designed to create or improve case management, and includes an annotated list of additional resources.