Foundations for Innovation: How Three Human Services Programs Laid the Groundwork for Sustainable Change

Publisher: Washington, DC: Mathematica
Nov 30, 2019
Brittany English, Scott Baumgartner, and Annalisa Mastri

This practice brief introduces three foundations for improving services for children and families in a human services environment that has become more complex and challenging. Investments in reducing complexity and bureaucracy, building skills of supervisors and staff, and putting humans back at the center of human service delivery can help programs meet the needs of families facing challenges like low educational attainment, unemployment, criminal records, mental and physical health issues, and children with special needs.


Project IMPROVE: Improving Program Outcomes Via Evidence-Based Technical Assistance


U.S. Department of Health and Human Services, Administration for Children and Families

Time Frame


Senior Staff

Scott Baumgartner
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Annalisa Mastri
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