For example, people often don’t access services that are good for them, or they may drop out of programs that help them pursue important goals (like graduating college, saving for retirement, or finding a new job). These puzzling behaviors are often rooted in familiar human tendencies. We procrastinate, forget, get overwhelmed by too many choices, and take mental shortcuts. And we do this because our attention and capacity to process information have limits.
EVIDENCE & INSIGHTS

Using Coaching and Navigation to Promote Economic Mobility: What is the Evidence?
This issue brief summarizes current knowledge about the features and effectiveness of coaching and navigation in facilitating economic mobility. The summary is based on lessons learned from a virtual convening hosted by Mathematica and the Bill & Melinda Gates Foundation.
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