New Guide Helps Providers Address Health-Related Social Needs

New Guide Helps Providers Address Health-Related Social Needs

Universal screening tool can help address unmet needs for patients
Jun 07, 2021
AHC Screening Tool

Mounting real-world evidence shows universal screening for health-related social needs in routine clinical care offers a standardized way for health care providers to identify needs, tailor care, and help patients resolve these needs with referrals to community resources. Yet screening for patients’ social needs can seem like a daunting task for clinical providers. One strategy for providers is to first identify patients’ social needs by administering a screening tool such as the one developed for the Accountable Health Communities Model, a nationwide initiative funded by the Centers for Medicare & Medicaid Services (CMS) Innovation Center. The model is testing the impact of systematically identifying and addressing health-related social needs among Medicare and Medicaid beneficiaries. To help providers administer the screening tool, Mathematica developed, on CMS’s behalf, a set of instructions for users called “A Guide to Using the Accountable Health Communities Health-Related Social Needs Screening Tool: Promising Practices and Key Insights.

The Accountable Health Communities Health-Related Social Needs Screening Tool enables users to quickly assess patients’ social needs from five domains that CMS determined as core needs (living situation, food, transportation, utilities, and safety) and eight supplemental domains (financial strain, employment, family and community support, education, physical activity, substance use, mental health, and disabilities). The screening tool is appropriate for use in a wide range of clinical settings, including primary care practices, emergency departments, labor and delivery units, inpatient psychiatric units, behavioral health clinics, and other places where people access clinical care. The tool is available in three versions: (1) a standard self-administered version, (2) a proxy version with questions adapted to enable someone to answer on behalf of the patient, and (3) a multiuse version that includes language for a proxy and for patients answering for themselves.

After quickly identifying social needs using the screening tool, health care or social service providers can then connect patients with community resources to address the patients’ unmet needs.

Implementing universal health-related social needs screening in clinical settings requires planning, which includes aligning priorities, training staff, and developing customized screening protocols. In light of this, the guide also includes lessons based on the experiences of organizations participating in the Accountable Health Communities Model. The strategies shared in the guide are meant to inform effective universal screening in a wide range of clinical settings.

Promising practices for universal screening described in the guide

  • Cultivate staff buy-in
  • Tailor staffing models to site features
  • Provide dedicated training on screening
  • Use customized scripts to engage patients in screening
  • Consider the timing, location, and process for screening to maximize patients’ participation
  • Anticipate population-specific needs
  • Train staff to manage privacy and address safety concerns
  • Institute continuous quality improvement
  • Prepare staff to respond to common questions

For more information on the AHC Screening Guide, please contact Lee-Lee Ellis and Rachel Kogan.