Pilot OSHA Citation Process Increases Employer Responsiveness (Brief)

DOL Behavioral Interventions Project Brief
Publisher: Princeton, NJ: Mathematica Policy Research
May 31, 2017
Greg Chojnacki, Jonah Deutsch, Samia Amin, Irma Perez-Johnson, Matthew Darling, and Jaclyn Lefkowitz

Key Findings:

  • Changes to OSHA’s citation process informed by behavioral science increased employers’ rate of response to citations by 3.9 percentage points in Phase 1 and 5.4 percentage points in Phase 2. In Phase 2, employers under the new process were 4.4 percentage points less likely to be referred to the national office for debt collection.
This project brief summarizes findings from Mathematica’s behavioral insights study conducted for the U.S. Department of Labor’s Occupational Safety and Health Administration (OSHA).

Behavioral Interventions for Labor-Related Programs


U.S. Department of Labor

Time Frame


Senior Staff

Jonah Deutsch
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