Measuring Patient Experience During the Covid-19 Pandemic and Beyond

Measuring Patient Experience During the Covid-19 Pandemic and Beyond

Published: Jun 22, 2020
Publisher: COVID-19: Annals of Family Medicine (online ahead of print)
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Authors

Brianna D. Sullivan

Deborah N. Peikes

Traditional patient experience measures may not fully capture the changes quickly transpiring in patient care due to COVID-19. This paper presents a questionnaire that could be a helpful starting point. The questionnaire addresses topics such as telehealth and non-visit-based care; care by non-physicians; discussion about end-of-life preferences, domestic violence, social health needs; and primary care follow-up after acute care.

Survey instrument.

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