Using Data-Driven Reflection to Improve Program Quality: New York City's Human Resources Administration Redesigns Its Upfront Assessment Process for Youth and Families Receiving Cash Assistance

The purpose of this brief is to describe how the NYC HRA used evidence-based decision making and a data-driven reflection process to systematically test and refine their upfront assessment process for youth and families receiving TANF. This brief highlights lessons learned through this process and aims to help TANF and other human services agencies generate ideas of how to use data-driven reflection (testing) to make decisions and continuously improve their programs.