Suzanne Felt-Lisk has expertise in health care quality improvement and health information technology (health IT).
Since 2011, Felt-Lisk has led or co-led the formative evaluations of two major federal quality improvement programs: the Partnership for Patients/Hospital Improvement Innovation Contractor, which focused on hospital patient safety, and the Transforming Clinical Practice Initiative, which focused on practice transformation. Her teams supported tracking progress toward aims, collecting and using stakeholder feedback, and providing participants with timely and user-friendly quantitative feedback on their performance. She was also co-principal investigator for an evaluation of one of the largest federal programs dedicated to improving health quality for Medicare beneficiaries, the Quality Improvement Organization Program, for the Centers for Medicare & Medicaid Services (CMS). In other work, she served as the project director and co-principal investigator for a project for the Agency for Healthcare Research and Quality that gathered and synthesized information on a diverse set of health IT projects, and was a co-principal investigator for an evaluation of the Electronic Health Records Demonstration Program for CMS. In addition, Felt-Lisk has held leadership roles in a number of other projects focused on health care quality; she has worked with CMS and the National Committee for Quality Assurance to develop and operate the performance monitoring system for Medicare Health Support, a disease management program for beneficiaries with congestive heart failure or diabetes. She also led the design and implementation of surveys of quality improvement organizations and providers, as well as an analysis of the program infrastructure.
Before joining Mathematica in 1991, Felt-Lisk held positions in the U.S. General Accounting Office. In 2002, the Academy for Health Services Research and Health Policy selected her abstract as outstanding at its annual research meeting. In 2016, she was recognized at the CMS Quality Conference for her dedication to setting bold goals and ensuring better, smarter, and healthier care. Felt-Lisk is widely published in peer-reviewed publications, including Health Affairs and the American Journal of Managed Care, and has served on their review boards. She holds a master’s of public administration degree from Nelson A. Rockefeller College of Public Affairs and Policy, State University of New York at Albany.