How are CHIPRA Quality Demonstration States Supporting the Use of Care Coordinators?

How are CHIPRA Quality Demonstration States Supporting the Use of Care Coordinators?

The National Evaluation of the CHIPRA Quality Demonstration Grant Program, Evaluation Highlight No. 9
Published: Jul 17, 2014
Publisher: Washington, DC: Agency for Healthcare Research and Quality
Associated Project

National Evaluation of CHIPRA Quality Demonstration Grant

Time frame: 2010-2015

Prepared for:

U.S. Department of Health and Human Services, Agency for Healthcare Research and Quality


Ellen Albritton

Margo Edmunds

Key Findings

Key Findings:

  • When practices were not involved in hiring the care coordinator, it was more challenging for them to integrate the coordinator into their daily operations.
  • States facilitated the integration of care coordinators into practices by providing supports such as sample job descriptions, training, learning sessions, and peer-networking opportunities for practices and care coordinators.
  • States and practices reported that care coordinators contributed to increased patient-centeredness of care; improved population management; provider satisfaction, efficiency, and capacity; and caregiver satisfaction.
  • Participation in the CHIPRA quality demonstration helped practices recognize the value added by care coordinators, leading many practices to plan on funding care coordination services after the CHIPRA quality demonstration ends.

This Evaluation Highlight is the ninth in a series that presents descriptive and analytic findings from the CMS-funded national evaluation of the Children’s Health Insurance Program Reauthorization Act of 2009 (CHIPRA) Quality Demonstration Grant Program. The Highlight focuses on how six States—Alaska, Idaho, Massachusetts, Oregon, Utah, and West Virginia —are using grant funds to support practices’ use of care coordinators by providing training, technical assistance, and/or funding as practices implement patient-centered medical home models. The analysis is based on work completed by the States during the first 3.5 years of their 5-year projects.

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